Managed Infrastructure
Managing and maintaining one's IT infrastructure in today's economically compelling situation can have a big impact in the operational costs and staff utilization.
Further concentrating only on the core business functions rather than the IT management issues would severely hurt the quality and productivity of one's business. The scenario would be far more worst if companies with only limited in-house resources, whom not being able to detect and solve technical issues can make problems ever worse.
Interlace offers focused solutions in core infrastructure areas without disturbing the client business strategy. A highly reliable round-the-clock availability, remote manageability and optimum usage by delivering proactive and cost-effective solutions as to gain a quick return on the customer IT infrastructure investments, being the prime focus of us.
The Interlace Edge
Interlace offers focalized solutions in the primary infrastructure areas for managing and maintaining one's IT infrastructure that comprises of life cycle services in Datacenter management, Desktop management and Data Base administration.
With the high caliber planning and service, Interlace has won the admiration of its customers in the following arenas,
|  | Providing access to round-the-clock (24x7) services | | | | Reducing total cost of operations (TCO) | | | | ITIL based service delivery methodology | | | | Helps to focus on core competencies | | | | Helps in standardizing the IT infrastructure & processes | | | | Enables budgeting for monthly recurring costs | | | | Enhances IT infrastructure availability & performance | | | | Resolves skills shortage and helps in redeployment of existing skills to critical tasks | | | | High visibility through fully fledged reporting for tracking purposes |
Interlace India Pvt. Ltd. has designed some compelling service features that helps to optimize the client's IT infrastructure and related operations, deliver ever-improving service levels to meet and exceed the expectations of the business-users without compromising on quality and security.
| | Implementation Services |
Implementation Services forms the key feature to manage any organizational setup. Without proper planning and implementation, companies usually run a risk of wasting their human resource, valuable time and money in managing their IT infrastructure. Keeping this in mind, Interlace has addressed this importance by having a dedicated team of Implementation specialists/ consultants, who would help guiding the customers through process of the following services:
| | Server Implementation | | | | Network Devices | | | | Mail Configuration | | | | Application Setup and Configuration | | | | Database Setup and Configuration | | | | Directory Services Configuration | | | | Service and Storage Services | | | | Network and Security Services | | | | EMS | | | | Business Applications | | | | Messaging Infrastructure |
Interlace ensures that the implementation part happens in an effective manner, so as to meet the customer satisfaction. As a part of the process, Interlace ensures that the maximum time being spend with the customer to understand the A-z requirements, that helps determine the automation and engineering process, to be implemented in due course of time.
| | Remote Technical Help Desk Services |
In order to cater the customer's needs on a 24 x 7 hourly basis; Interlace India provides a well designed and structured Remote Service Help Desk services that manages the entire process of
| | Recording the Customer calls | | | | Service Request tracking | | | | Service ticket management | | | | Job Allocation | | | | Change request | | | | Immediate / Alternate Solutions | | | | Remote Access support through third party support devices | | | | Follow-ups | | | | Closure of calls |
Interlace offers a 24 x 7 cost-effective in-house service desk to desk support facility. It facilitates a smooth automated process of tracking issues, issuance of ticket numbers, a knowledge portal that expedites the problem solving so that the client issues are resolved faster, patch management and tracking, follow-ups and closure of issues, generation of service tickets that been received even through SMS / E -Mail. Interlace ensures a Round-The-Clock service and takes cares that the issues are addressed and resolved in a timely manner.
| | Consulting Services |
Importance of Consultancy Services
Business Organizations are striving hard to retain their position in the market through fierce competitions faced from their counterparts. Experimenting and innovating new strategies to grab the attention and focus of the customers has become one of the core spheres to address the needs of the ever-changing requirements of the customers. A continuous focus for objective, setting goals, solving problems, planning and managing skills to identify, analyze, and evaluate a specific business problem and to improve the effectiveness and efficiency of the business organization has become the order of the day. Irrespective of the organization size, the need of the line is the latest technological features that require maintaining and updating one's infrastructure. Interlace helps to handle issues at hand in a professional manner. Guided by a team of professionals, customers would be focally directed towards all - under one roof. It offers a variety of consultancy services to address the client needs, such as,
Remote Infrastructure
| | Remote Monitoring | | | | Business Consulting | | | | Management Consulting |
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